Contact

Contact Us

Written by: the BitcoinCasinoID desk
Last checked: 4 October 2026
Method: Four checks, no score

One mailbox, read by the people who write the pages. There is no phone line and no live chat: this is a publisher, not an operator, and we cannot look up your casino account, release a withdrawal or unlock a bonus. For anything to do with your balance you need the casino's own support.

Write to us

[email protected]

What we can help with

A wrong or stale figure. Send the page address and what the source now says. Corrections are made against the operator's terms, licence register or cashier page.
A brand that should be listed. Operators are welcome to send licence details and terms. Being listed is not for sale, and submitting does not make a listing likely.
A page that will not load, a broken link or a layout problem — the address and your browser are enough.
Press and data questions about how a list was built.

What we cannot help with

Account verification, closed accounts, locked bonuses, withdrawals, disputes with an operator, or any request to remove a factual statement that the operator itself publishes. A dispute with a licensed casino goes to its licensing authority, whose name and licence number are printed in the casino's own footer.

Response time

Within a few working days. Mail that asks for a link, a guest post or a paid placement in a ranking is not answered.

Who licenses them

AGCO / iGaming OntarioThe only Canadian registration an online casino can hold; complaints go to the AGCO and the operator cannot advertise a welcome offer to Ontario players.
Kahnawake Gaming CommissionIssued from within Canada since 1999, to operators serving players elsewhere.
Malta Gaming AuthorityPlayer funds held separately and a named route for complaints.
Isle of Man GSCAudited accounts and player balances held in trust.
Curaçao Gaming AuthorityThe licence most crypto casinos hold; complaints go through the licensee first.
Anjouan, ComorosA newer register with a thin complaints route.
Costa RicaA company registration, not a gambling licence — no gaming regulator behind it.

A licence decides who hears a complaint and whether the operator may take your country at all. Rules by country

Confirmation windows

BTCBitcoin~10 min
ETHEthereum~12 sec
USDTDepends on the chain it is sent overvaries
LTCLitecoin~2.5 min
DOGEDogecoin~1 min
TRXTron~3 sec
XRPXRP Ledger~4 sec
BCHBitcoin Cash~10 min

Time until a network confirmation, not until the casino credits you: most cashiers wait for two or three.

What they ask for

Email onlyDeposit and play; a payout may still trigger a check.
Email plus addressStandard once a payout passes a stated threshold.
Full documentsPhoto ID and a utility bill, required by most licences.
Source of fundsAsked above larger thresholds or on a flagged account.

A site that advertises no verification still keeps the right to ask. What matters is the threshold printed in the terms. Casinos that state theirs